Shipping & Returns

CUSTOMER SERVICE:

Monday-Friday: 10am-5pm EST
(except holidays)
Saturday-Sunday: closed
orders@persifor.com
Ph: 917.974.5082

SHIPPING:

Please allow 2 business days to process your order and it can take up to 7-10 business days to receive your order via UPS Ground depending on your location. Should you need your items sooner, UPS Overnight and 2-day air is available for an additional charge. These shipping costs are per address and calculated at check out. If there is a specific date that you need an item by, please contact Customer Service to determine if such date can be met. Orders placed over the weekend (Friday afternoon through Sunday evening) will be processed that following Monday and could take 1-2 days to process before being released to shipping. 

UPS does not deliver on Saturdays or to PO Box destinations- when checking out, please include a viable street address for all deliveries.

All products on the website are subject to availability and we will inform you by email if we are unable to fill your order.

For international orders and specific questions on shipping, please contact orders@persifor.com or call us at 917.974.5082. We do not ship to freight forwarders at this time.

RETURNS:

All items ending in $0.99 are final sale items and cannot be returned or exchanged.

If you are not completely satisfied with your purchase, please see the return instructions below within 14 days of receipt for a full refund. Items shipped after 21 days of order being placed are only eligible for exchange.  All SALE items are FINAL SALE. We do not accept returns on items that have been worn, altered, washed, tags removed, or damaged in any way.

EXCHANGES: If you would like a different size or color, please return your unwanted item and place a new order. 

The customer is responsible for any items lost or damaged.

All returns to be paid for by the customer. We recommend that you insure a prepaid package and use a shipper, such as USPS Priority Mail, UPS, or Federal Express that allows you to track your package. If you send a return COD, it will not be accepted.

The exact 'print repeat' in your final dress may vary from the website images due to the custom print process and the variation in garment sizes.

Please allow 4-6 business days to process your return and 3-5 additional days to appear on your credit card statement.   

We do not offer price adjustments for merchandise subsequently marked down after your order date.

Please follow the return/exchange instructions below:
1) Email orders@persifor.com with your  Name, Order #, Item # and reason for return within 14 business days of your receipt.  Items ordered ending in .99 are FINAL SALE and not eligable for return.
2) Customer service will issue you an RA# which is valid for 14 business days and send you the Return Form with shipping instructions.
3) If the return is received after the 14 business days, only store credit will be issued.
4) Please complete the return form and inlcude it with your item(s).  Once the return is received, it will take 4-6 business days for it to be processed and refunded.   Claims for packages lost or damaged in transit must be made by the shipper.

Address for returns and exchanges:

Persifor LLC c/o Bergen Logistics 

ATTN: Returns Dept

5903 West Side Avenue

North Bergen, NJ 07047